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KUALA LUMPUR – Mastercard completed its first authenticated agentic transaction pilot in Malaysia with CIMB, Maybank and RHB, testing AI agents carrying out payments in a controlled environment with consumer consent and security safeguards.
The pilot signals a move towards making agentic payments a reality, with major payment networks actively testing and implementing AI-driven solutions, though challenges remain in standardization, regulation, and consumer adoption.
“Mastercard’s first live agentic transaction in Malaysia demonstrates how AI can engage in commerce responsibly. With Agent Pay, we’re embedding trust, authentication and transparency directly into AI‑driven payments. In collaboration with CIMB, Maybank and RHB, we’re meeting the highest standards of tokenization, enhancing security and consumer protection,” said Beena Pothen, Country Manager, Malaysia, Mastercard.
AI Agent Books Airport Ride
The first use case involved an AI agent booking a ride from Kuala Lumpur International Airport to KL Sentral through mobility provider hoppa. The transaction was facilitated by CardInfoLink’s AI agent, connecting to hoppa’s network.
The agent used tokenized credentials and Mastercard Payment Passkeys to complete the transaction. The pilot was conducted in a controlled environment to ensure consumer consent and security.
Payment Passkeys and Tokenization
Mastercard emphasized the importance of security and consumer protection in the development of agentic payment solutions. Tokenization and payment passkeys were key components of the pilot, ensuring that sensitive payment information was protected.
These technologies replace sensitive card details with unique tokens, reducing the risk of fraud. Payment passkeys provide a secure and convenient way for consumers to authenticate transactions.
Banks Collaborate on Agentic Commerce
CIMB, Maybank, and RHB collaborated with Mastercard on the pilot, demonstrating the banking sector’s interest in agentic commerce. The banks provided input on the development of the agentic payment solution, ensuring that it meets the needs of their customers.
The collaboration also highlights the importance of partnerships in the development of agentic commerce. Payment networks, banks, and technology providers must work together to create secure and reliable agentic payment solutions.
Agentic commerce refers to a new paradigm where AI agents autonomously discover, compare, and purchase products on behalf of consumers, requiring secure payment infrastructures and trusted AI commerce engines. Fintech News Malaysia, Mastercard, CardInfoLink, CIMB, Maybank, and RHB are sources for this report.
Frequently Asked Questions
What is an agentic transaction?
An agentic transaction is a payment initiated and executed by an AI agent on behalf of a consumer. In Mastercard’s pilot, these transactions were carried out in a controlled environment with proper consumer consent and security safeguards in place.
Which banks participated in Mastercard’s Malaysia pilot?
The pilot involved three major Malaysian banks: CIMB, Maybank, and RHB. These financial institutions collaborated with Mastercard to test the authenticated agentic payment system.
Where did Mastercard conduct this agentic payments pilot?
Mastercard completed its first authenticated agentic transaction pilot in Malaysia, marking a significant step in testing AI-powered payment solutions in Southeast Asia.
What security measures were implemented in the pilot?
The pilot was conducted in a controlled environment with consumer consent and security safeguards to ensure that AI agents could safely carry out authenticated transactions while protecting user data and payment information.
What is the significance of this pilot for the payments industry?
This pilot signals a move towards making agentic payments a reality, with major payment networks actively testing and implementing AI-driven payment solutions that could transform how transactions are conducted in the future.
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