Tag: AI commerce
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What the Golf Industry Taught Me About Standardized Protocols
What the Golf Industry Taught Me About Standardized Protocols I run a golf league. Not as my main business — as something I care about enough to spend real time on. And when I started digging into the booking and scheduling infrastructure that runs most golf operations, I found something that perfectly illustrates why the…
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The Loyalty Program Is Dead. Here’s What Replaces It.
The Loyalty Program Is Dead. Here’s What Replaces It. I have loyalty cards for eleven businesses. I actively use two of them. The other nine are in a drawer somewhere, or in an app I haven’t opened since 2022, or expired, or require a minimum spend I never hit. The businesses that issued them spent…
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Your Checkout Page Is Broken for AI — And You Don’t Know It Yet
Your Checkout Page Is Broken for AI — And You Don’t Know It Yet I want you to do something. Open your website’s checkout flow and imagine you’re a piece of software trying to complete it. Not a person — software. You can read text, you can identify form fields, you can maybe execute JavaScript.…
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Every Contractor I Hire Is About to Have an AI Middleman
Every Contractor I Hire Is About to Have an AI Middleman I run a restoration company. We dispatch licensed contractors to job sites — water damage, fire, mold, the whole spectrum. For years, the workflow looked like this: I get a claim, I call a contractor, we agree on terms, they show up, they work,…
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The Day My AI Agent Got Outbid by Another AI Agent
The Day My AI Agent Got Outbid by Another AI Agent I found out about it in a text message. Our procurement agent had been trying to lock in a bulk order of restoration supplies — the kind of purchase we make six or eight times a year, predictable as the calendar. Except this time…
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Why I Stopped Trusting My Inventory System
Why I Stopped Trusting My Inventory System Three months ago I watched a $14,000 equipment order get confirmed, billed, and dispatched — for gear we didn’t have. The inventory system said we had 4 units. We had zero. Somewhere between the last physical count and the moment our AI purchasing agent hit “confirm order,” those…
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Protocol vs Platform: The Future of Digital Commerce
For two decades, platforms controlled digital commerce — setting the fees, owning the data, and dictating the rules. A quiet architectural shift is changing that. Protocol-based commerce proposes open infrastructure that no single company owns, where AI agents transact across any merchant natively and sellers compete on merit rather than platform access. The question is…
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Shopify to Launch Agentic Storefronts in ChatGPT
Shopify merchants will soon have their products discoverable and purchasable inside ChatGPT.
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UCP and Decentralized Identity: Building Trust in AI Commerce
Explore how decentralized identity (UCP) fosters trust in AI commerce. Learn about UCP’s role in secure, private, and reliable AI transactions.
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Shopify Pulls Checkout from ChatGPT Integration
Shopify, a Canadian e-commerce platform headquartered in Ottawa, Ontario, discontinued its native checkout integration with OpenAI’s ChatGPT in 2024, ending a feature that previously allowed users to purchase products directly through ChatGPT’s interface. The removal reflected strategic shifts in Shopify’s generative AI product roadmap, despite concurrent growth in conversational commerce integrations across the broader e-commerce…